Shipping policy

At AevArt, we are dedicated to ensuring your hand-painted artworks arrive safely and on time. Because every piece is an original creation, our shipping process is designed for maximum protection and transparency.

1. PRODUCTION & HANDLING TIME

Since every piece is carefully hand-painted and requires a stabilization period for the paint to dry:

Step 1 | Creation & Drying: 7–10 Days

Quality Inspection: Every piece is inspected by our studio team before being prepared for shipment to ensure it meets our high standards.

Total Handling Time: 7–10 days to hand-paint, dry, inspect and prepare your artwork before dispatch.

2. SHIPPING METHODS & TRANSIT TIME

We handle the logistics so you can focus on the art.

Step 2 | Shipping & Transit: 10–15 Days

Estimated Total Delivery: 17–25 Days from order confirmation. These timeframes are estimates, not guaranteed delivery dates.

Air Shipping: Delivered via FedEx, DHL, or USPS for a fast and reliable experience.

Sea Shipping: Expertly arranged for large-scale items to prioritise safety and efficiency.

Important:We cannot deliver to PO Boxes or Military addresses (APO/FPO/DPO). Please provide a physical street address to ensure successful delivery of your artwork.

Shipping Fee: Free shipping on all orders to the United States, Canada, the United Kingdom and Australia.

International Orders:For delivery to other destinations, please contact support@aevart.com to confirm availability, shipping and tax arrangements before ordering.

3. PACKAGING & PROTECTION

We use professional-grade packaging to ensure your art survives long-distance transit:

Rolled (Frameless): Shipped in a reinforced paper tube.

Gallery Framed: Encased in a solid wood frame and protected by a custom-built wooden crate.

4. CUSTOMS, DUTIES & TAXES

Customs Duties: For orders delivered to the United States, Canada, the United Kingdom and Australia, AEVART covers applicable taxes and import duties. You will not be charged additional shipping fees, taxes or customs duties for delivery to these destinations.

5. WATCH YOUR ART COME TO LIFE

As our artist works on your painting, you get front-row access:

Progress Updates: We send you photos and videos of your exact order during the process.

6. DAMAGED ITEMS IN TRANSIT

If your piece arrives damaged, email support@aevart.com with your Order Number and photos of the damaged art & packaging.

Solution: We provide Priority Repainting (5–8 Business days) or a Full Refund.

7. CONTACT INFORMATION

For tracking updates or specific shipping enquiries, please reach out to us:

Brand: AevArt

Email Support: support@aevart.com

WhatsApp: +44 7947 032862

Company:JINFENGDING EUROPE LIMITED

Postal Address: Unit A, 82 James Carter Road, Mildenhall, Suffolk IP28 7DE, United Kingdom