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Frequently Asked Questions
ORDERS & PAYMENTS
We accept all major credit and debit cards including Visa, Mastercard, American Express, Discover, and UnionPay. You can also check out quickly and securely with PayPal, Apple Pay, Google Pay, and Shop Pay.
If you prefer to spread the cost of your artwork, we offer flexible installment payments through Klarna. All transactions are processed with industry-leading encryption to ensure your payment information is always safe and secure.
If you need to modify or cancel your order, please contact us as soon as possible at support@aevart.com. We can accommodate changes or cancellations free of charge before your artwork enters production or ships. Once an order has been dispatched, it cannot be cancelled, but you may still return it under our returns policy below.
Returns & Exchanges: You have 30 calendar days from the date you receive your artwork to request a return and receive a FULL refund.
Standard Artworks: Eligible for our 30-day full refund and exchange policy.
Custom Orders: Fully personalized custom orders are non-refundable, unless they arrive damaged during transit.
For all return and exchange requests, please reach out to our support team and we'll guide you through the process.
Yes. Immediately after your payment is successfully processed, you'll receive an order confirmation email with your order details.
We keep you informed at every stage of your artwork's journey:
- Order Confirmation — Sent right after your purchase is completed.
- Production Started — We'll email you the moment our artist begins hand-painting your piece.
- Completion Approval — Once your artwork is finished, we'll send you an email with photos for your review and approval. We only proceed to shipping after you're completely satisfied.
- Shipping Notification — When your order ships, you'll receive a confirmation email with tracking information so you can follow its delivery.
If you have any questions at any point, our support team is always happy to help.
Absolutely. Your payment information is kept completely confidential and is never stored on our servers. All transactions are processed through Shopify's PCI-compliant payment infrastructure, protected by industry-leading SSL encryption to safeguard your personal and payment details.
For the fastest and most secure checkout experience, we recommend using Shop Pay — it encrypts and securely stores your payment details, allowing you to complete future purchases in just a few taps without re-entering your information.
You can shop with complete confidence knowing that every transaction is protected end-to-end.
SHIPPING & DELIVERY
Since every artwork is hand-painted to order by our artists, please allow 7–10 business days for your piece to be carefully created. Once your artwork is completed and you've confirmed the final photos, it will be carefully packaged and dispatched.
After shipping, you can expect to receive your artwork within 15 business days. You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.
In total, please allow approximately 22–25 business days from purchase to delivery. We appreciate your patience — the wait is worth it for a one-of-a-kind, handcrafted piece made just for you.
Yes! We're proud to offer worldwide shipping to customers across the globe. Even better — international shipping is completely free, and all orders are delivered duty-free and tax-free. No hidden fees, no surprises at checkout.
Wherever you are in the world, we'll deliver your handcrafted artwork straight to your door at no additional cost.
Once your order ships, you'll receive a shipping confirmation email containing your tracking number. You can use this number to track your delivery status directly on the UPS or DHL website, depending on the carrier assigned to your shipment.
If you have any trouble locating your tracking information or need further assistance, feel free to contact our support team and we'll be happy to help.
No. We offer free worldwide shipping on every order, with no additional shipping fees, handling charges, or surcharges. All orders are also shipped duty-free and tax-free, so the price you see at checkout is the final price you pay — no hidden costs or unexpected customs fees upon delivery.
PRIVACY POLICY
We only collect information necessary to process and deliver your order, and to improve your shopping experience. This includes:
- Contact & Shipping Information: Your name, email address, phone number, and delivery address provided at checkout.
- Order Details: Your purchase history and order preferences.
- Payment Information: Payments are processed securely through our payment providers (such as Shopify Payments, PayPal, and Shop Pay). We do not store your full credit card details on our servers.
- Browsing Data: Non-personal information such as your IP address, browser type, device type, and pages visited, collected through cookies to help us understand how customers use our site.
We never sell your personal information to third parties. For full details, please refer to our Privacy Policy.
No. We never sell, rent, or trade your personal information to any third party for marketing purposes.
We only share limited data with trusted service providers who help us operate our business and deliver your order — such as payment processors (Shopify Payments, PayPal, Shop Pay), shipping carriers (UPS, DHL), and email service providers. These partners are contractually required to keep your information confidential and secure, and may only use it to perform services on our behalf.
In rare cases, we may disclose information if required by law or to protect our legal rights.
For complete details, please see our Privacy Policy.
We take your privacy and security seriously. Your data is protected through the following measures:
- SSL Encryption: All information transmitted between your browser and our website is secured using 256-bit SSL encryption, indicated by the padlock icon in your browser's address bar.
- PCI-Compliant Payments: All payment transactions are processed through Shopify's Level 1 PCI-DSS certified payment infrastructure — the highest standard in the industry. We do not store your full credit card details on our servers.
- Restricted Access: Only authorized personnel have access to your personal information, and solely for the purpose of processing and supporting your order.
- Ongoing Security Monitoring: Our platform is continuously monitored and updated to protect against unauthorized access, data breaches, and other security threats.
You can shop with confidence knowing your information is handled with the highest standards of care.
RETURNS / EXCHANGE
Yes. We want you to love your artwork, and we offer a 30-day return policy from the date you receive your piece.
- Standard Artworks: Eligible for a full refund or exchange within 30 calendar days of delivery.
- Custom Orders: Fully personalized custom orders are non-refundable, unless the artwork arrives damaged during transit.
To initiate a return, please contact our support team with your order number. We'll guide you through the return process and provide instructions for packaging and shipping the artwork back to us. Once the returned piece is received and inspected, your refund will be processed promptly.
Please note that returned artworks must be in their original condition and packaging. For damaged or defective items, please refer to our Damaged Items policy.
We take great care in packaging every artwork, but if your piece arrives damaged, we're here to help.
Please contact our support team within 7 days of delivery with your order number and clear photos of:
- The damaged artwork
- The damaged packaging (outer box and inner protective materials)
Once we receive and review the photos, we'll arrange a replacement, exchange, or full refund at no additional cost to you. For custom orders that arrive damaged, a full refund or complimentary remake will be offered.
Do not return the damaged item without contacting us first — we'll provide specific instructions to ensure the process goes smoothly. Your satisfaction is our priority, and we'll work quickly to resolve the issue.
CARE GUIDE
Your handcrafted artwork is made to last for years with proper care. Follow these simple guidelines to keep it looking its best:
- Avoid direct sunlight: Prolonged exposure to direct sunlight may cause colors to fade over time. Hang your artwork in a location where it won't receive constant direct sun.
- Keep away from moisture & humidity: Avoid hanging in bathrooms, kitchens, or other damp environments. Keep the canvas dry and well-ventilated.
- Avoid extreme temperatures: Do not place artwork near heaters, radiators, air conditioners, or fireplaces, as sudden temperature changes can warp the canvas or affect the paint.
- Dust gently: Use a soft, dry microfiber cloth or a clean feather duster to lightly remove dust. For textured surfaces, a soft-bristled brush works well. Never use water, cleaning products, solvents, or polishes on the painted surface.
- Handle with care: Avoid touching the painted surface directly, as natural oils from your skin can affect the paint over time. Always hold the artwork by its frame or stretcher bars.
- Do not fold or bend: Canvas artworks should never be folded, creased, or rolled, as this can crack the paint and damage the texture.
With proper care, your artwork will remain a beautiful centerpiece in your home for years to come.
Yes, but please clean with care. Each piece features a hand-painted textured surface that requires gentle handling:
- Dust lightly: Use a soft, dry microfiber cloth or a feather duster to gently wipe away surface dust. For raised textured areas, use a clean, soft-bristled brush (such as a dry makeup or paintbrush) to carefully remove dust from the crevices.
- Never use liquids: Do not use water, soap, cleaning sprays, solvents, or polishes on the painted surface, as these can damage or dissolve the oil paint and texture.
- Avoid rubbing or pressing: Do not apply pressure while cleaning, as this can flatten or damage the raised impasto texture.
- Frame cleaning: If your artwork arrives framed, you may clean the frame with a slightly damp cloth, but keep moisture away from the painted surface and edges.
If your artwork requires more significant cleaning or restoration, we recommend consulting a professional art conservator.
PRODUCT DETAILS
Each artwork is handcrafted using premium, gallery-quality materials:
- Canvas: Professional-grade artist canvas, stretched tightly over solid wood stretcher bars for a taut, durable finish that resists warping over time.
- Paint: High-quality oil and acrylic paints applied by hand using brushes and palette knives to create the signature three-dimensional textured surface. All paints are non-toxic and fade-resistant.
- Texture: The sculptural impasto effect is built up layer by layer entirely by hand — no printing, no shortcuts. Every piece is unique.
- Frame (optional): Select artworks are available with a handcrafted frame made from solid wood, finished to gallery standards.
- Ready to Hang: Every canvas arrives with pre-installed hanging hardware, so you can display your artwork as soon as it arrives.
Because each piece is hand-painted, subtle variations in texture and brushwork are part of what makes your artwork one of a kind.
We make every effort to display our artworks as accurately as possible across the website. However, please keep in mind the following:
- Hand-painted variations: Each artwork is created entirely by hand, so no two pieces are exactly alike. Subtle differences in brushwork, texture, and color tone are natural and part of what makes your piece unique.
- Screen differences: Colors may appear slightly different depending on your monitor, screen brightness, or device settings. The photos on our product pages are shot under professional lighting to represent the artwork as faithfully as possible.
- Approval before shipping: Before your artwork is dispatched, we'll send you photos of the finished piece for your review and approval. If you have any concerns about color or detail at that stage, we'll work with you to make it right.
Rest assured, our goal is for you to be completely delighted with your one-of-a-kind artwork.
All of our canvases come stretched over solid wood inner frames (stretcher bars) with pre-installed hanging hardware, so your artwork is ready to hang as soon as it arrives — no additional framing required.
Whether an outer decorative frame is included depends on the specific product. Some artworks come with a frame as shown in the product photos, while others are sold as canvas only. Please refer to the individual product page for frame details and available options.
If you have any questions about a specific piece, feel free to contact our support team before ordering.
No duplicates, no shortcuts. Every painting we create is a dedicated commission, meticulously hand-painted to align with your aesthetic. We take the time necessary to ensure that your the vision behind it.