SHIPPING POLICY

At AevArt, we are dedicated to ensuring your hand-painted artworks arrive safely and on time. Because every piece is an original creation, our shipping process is designed for maximum protection and transparency.

1. PRODUCTION & HANDLING TIME

Since every piece is carefully hand-painted and requires a stabilization period for the paint to dry:

Step 1 | Creation & Drying: 5–8 Business Days

Quality Inspection: Every piece is inspected by our studio team before being prepared for shipment to ensure it meets our high standards.

Total Handling Time: 5–8 business days before the tracking number is generated.

2. SHIPPING METHODS & TRANSIT TIME

We handle the logistics so you can focus on the art.

Step 2 | Shipping & Transit: 5–8 Business Days

Estimated Total Delivery: 10–16 Business Days

Air Shipping: Delivered via FedEx, DHL, or USPS for a fast and reliable experience.

Sea Shipping: Expertly arranged for large-scale items to prioritise safety and efficiency.

Important: We cannot deliver to PO Boxes or Military addresses (APO/FPO/DPO). Please provide a physical street address to ensure successful delivery of your artwork.

Shipping Fee: Free Shipping to the United States on every order.

International Orders: The final settlement price includes full shipping （costs.Calculated at checkout）

3. PACKAGING & PROTECTION

We use professional-grade packaging to ensure your art survives long-distance transit:

Rolled (Frameless): Shipped in a reinforced paper tube.

Gallery Framed: Encased in a solid wood frame and protected by a custom-built wooden crate.

4. CUSTOMS, DUTIES & TAXES

Customs Duties: Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.

5. WATCH YOUR ART COME TO LIFE

As our artist works on your painting, you get front-row access:

Progress Updates: We send you photos and videos of your exact order during the process.

6. DAMAGED ITEMS IN TRANSIT

If your piece arrives damaged, email support@aevart.com with your Order Number and photos of the damaged art & packaging.

Solution: We provide Priority Repainting (5–8 Business days) or a Full Refund.

7. CONTACT INFORMATION

For tracking updates or specific shipping enquiries, please reach out to us:

Brand: AevArt

Email Support: support@aevart.com

WhatsApp: +44 7947 032862

Company: JINFENGDING EUROPE LIMITED

Postal Address: Unit A, 82 James Carter Road, Mildenhall, Suffolk IP28 7DE, United Kingdom