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Frequently Asked Questions
AUTHENTICITY & CRAFTSMANSHIP
No duplicates, no shortcuts. Every painting we create is a dedicated commission, meticulously hand-painted to align with your aesthetic. We take the time necessary to ensure that your the vision behind it.
MATERIALS & QUALITY
We use professional-grade oil and acrylic paints on heavyweight linen canvas.
Absolutely! You can fully customize the dimensions, content, and color palette to perfectly match your vision.
Yes! You may request the artist's signature on the front lower right corner as a mark of authenticity.
CUSTOMIZATION
PRODUCTION & PREVIEW
Our total delivery window is 10–16 business days: Creation & Drying 5–8 business days, Shipping & Transit 5–8 business days.
SHIPPING & PACKAGING
Shipping Fee:Free Shipping to the United States on every order. We use FedEx, DHL, or USPS for a fast and reliable experience.
International Orders:The final settlement price includes full shipping costs.
Air Shipping: Delivered via FedEx, DHL, or USPS for a fast and reliable experience.
Sea Shipping: Expertly arranged for large-scale items to prioritize safety and efficiency.
We take packaging seriously. Rolled (frameless) paintings are shipped in a reinforced paper tube. Gallery framed pieces are encased in a solid wood frame and protected by a custom-built wooden crate.
RETURNS & SUPPORT
You have 30 calendar days from the date you receive your artwork to request a return and get a FULL refund.
Standard Artworks: Eligible for the 30-day full Returns AND Exchanges policy.
Custom Orders: Fully personalized custom orders are non-refundable unless they arrive damaged during transit.
Email support@aevart.com with your order number and photos of the damaged art and packaging. We provide Priority Repainting (5–8 business days) or a Full Refund.
You can email us at support@aevart.com or log in to your account to get started.




