Refund & Return Policy

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

1. 30-Day Return Window You have 30 days from the date of delivery to request a return or exchange.

2. Return Conditions & Shipping

Condition: Items must be returned in their original condition and original packaging.

Return Shipping: Return shipping costs and any associated customs fees are the responsibility of the customer.

Authorization: Please contact us at support@aevart.com to receive the correct return warehouse address before shipping.

3. Damaged Items (Free Replacement) In the unlikely event that your artwork arrives damaged:

Our Guarantee: We provide a free replacement or a full refund.

How to Claim: Email us at support@aevart.com within 48 hours of delivery with your order number and clear photos of the damage (both the artwork and the packaging).

Resolution: We will handle the courier claim and dispatch your replacement within 5-8 business days.

4. Custom & Personalized Orders Due to their unique nature, custom-sized or fully personalized artworks are generally non-refundable once approved via progress photos and shipped.

5. Refund Processing Time

Approval: Once your return is received and inspected, we will notify you of the approval within 3 business days.

Refund Credit: Approved refunds are applied to your original payment method within 3-7 business days, depending on your bank's processing time.

6. Contact Us

Email: support@aevart.com

WhatsApp: +44 7947 032862

Address: Unit A, 82 James Carter Road, Mildenhall, Suffolk IP28 7DE, United Kingdom